as quoted in Dining Out by Andrew Dornenburg and Karen Page

/ April 25, 2014

San Francisco Examiner food critic Patricia Unterman, when asked what she means by “bad service”:
“You know, if someone is completely bumbling and the food has chilled on the plate before it gets to the table, or if someone screws up the table and then doesn't handle it. If someone just confesses to it and says, “Oh, you're right, I screwed up,” and it was an aberration, then I don't think twice about it. But I resent those situations where they pretend that it didn't happen.”

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